Comparatio Support
Access Experienced EDI Specialists, Not Endless Waiting
You find yourself at an impasse—your system isn’t cooperating, and it’s halting your business operations. Time is precious, and while you grapple with the issue, business momentum slows. You reach out for customer service, only to be met with lengthy hold times that add to the delay.
Once connected, the support representative seems as perplexed as you are. The result? You’re transferred from one department to another, shuffled around, and left feeling like you’re back at square one. Meanwhile, your business is at a standstill as the market and your customers continue to surge ahead. If only you could delegate these headaches to someone with genuine expertise.
Enter Comparatio Support: Direct access to a team of technical specialists who are the cornerstone of our comprehensive, Managed EDI service. We ensure that you are not just supported—we make sure you’re empowered, your business is uninterrupted, and you have the peace of mind that comes with expert assistance at your fingertips.
Comparatio EDI Capabilities
Experienced U.S. Based Support
Round the Clock Monitoring
Backup and Recovery
Regular Updates & Maintenance
Why Comparatio:
- Experienced Professionals: Benefit from direct access to a team with extensive experience and expertise in managing and troubleshooting EDI systems. Rapid response to any issues or anomalies in your EDI transactions, with effective problem-solving to minimize disruptions.
- U.S.-Based Support: Receive assistance from within the United States, ensuring access to in-house technical staff based in North America time zones, facilitating ease of communication. Enjoy the reliability and security that comes with a U.S.-based operation, free from 3rd party outsourcing concerns. Support is available Monday through Friday 6am ET to 9pm ET. Customers can contact support via email - Send Email
- Round the Clock Monitoring: Continuous oversight of your EDI system to ensure uptime. Common situations can include, trading partner outbound endpoints, blocked ports, system availability, database connections, SQL server connectivity, low disk space, certificate renewals.
- Monitoring of Trading Partner Connections: We make sure systems are running smoothly, proactive monitoring of external Trading Partners. Example scenarios include outbound connection failures, ISA ID mismatches, and document send failures.
- Backup and Recovery: Ensuring that there are procedures and systems in place for data backup and recovery in case of system failure.
