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EDI 886: Customer Call Reporting

EDI 886 Definition

The EDI 886 transaction set is used within various industries to report on customer service calls or visits. This document facilitates the communication of information related to customer interactions, including details of customer inquiries, service issues, follow-up actions, and resolutions. The EDI 886 enables organizations to track customer service performance, identify trends in customer inquiries or complaints, and manage customer relationships more effectively.

What is EDI 886 Used for?

Organizations use the EDI 886 to compile and report data from customer service calls or visits to management, customer service departments, or external partners. This can include reporting on the nature of customer inquiries, the outcomes of service calls, customer satisfaction levels, and any follow-up actions required. The data provided through EDI 886 reports help in analyzing customer service performance and in making informed decisions to improve service quality.

Key Elements of EDI 886

An EDI 886 document typically includes key elements to effectively convey customer call reporting information:

Benefits of EDI 886

Utilizing the EDI 886 document offers several advantages:

EDI 886 Document Example

Here’s a simplified example of what an EDI 886 might look like in raw data format:



N1*CN*Customer Name*1*456 Customer Avenue*City*ST*67890

PER*IC*Service Representative*TE*123456789



NTE*GEN*Issue Description

NTE*RES*Resolution Description


Guide to EDI 886 Terms and Elements:

This example is designed to give a basic understanding of how an EDI 886 document might look, including the types of information it conveys. Remember, the actual implementation might vary based on specific business needs and partnerships.

Elevate Your Customer Service Insights with Comparatio

Ready to transform your approach to customer call reporting with EDI 886? Contact Comparatio today to discover how our EDI solutions can streamline your call reporting processes, provide valuable market insights, and improve your customer service strategy.

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